Help Center

You can pay safely and easily with the most popular European payment options. All payments are processed via a secure SSL connection and are processed immediately.

Yes. Once payment is complete, you will automatically receive an order confirmation by email. Didn't receive an email within a few minutes? Check your spam folder or contact us.

All orders are shipped in discrete, neutral packaging without any product names or logos visible on the outside. Inside, your products are professionally packed to ensure they arrive in perfect condition.

We ship from the Netherlands to all countries within the European Union. Estimated delivery times: • Netherlands & Belgium: 1-2 business days • Germany, France, Luxembourg, Austria: 2-4 business days • Spain, Italy, Portugal: 3-6 business days • Scandinavia (Sweden, Denmark, Finland, Norway): 4-7 business days

Shipping costs are automatically calculated at checkout: • Netherlands: €4.95 • Belgium: €9.95 • Germany: €9.95 • France: €9.95 • Other European countries: €14.95 Orders over €250 ship FREE within the EU!

Yes! As soon as your order is shipped, you will automatically receive an email with the track & trace link so you can follow your package in real-time.

If your order hasn't arrived within the expected delivery time, please contact us within 10 business days of placing your order. We will immediately start an investigation with the carrier and ensure you receive a full refund or free reshipment.

No. We do not accept returns. All sales are final. Please review your order carefully before completing your purchase.

We do not issue refunds for change of mind or unwanted items. If your order arrived damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number.

We do not offer product exchanges.

We offer two ways to reach us: 💬 WhatsApp: wa.me/message/DR2WEIV5NPVVG1 → Response within 2-3 hours 💬 Telegram: t.me/puritybase → Response within 2-3 hours For urgent questions, WhatsApp or Telegram are your best option!

Our customer service team is available: Monday - Friday: 9:00 - 17:00 CET WhatsApp and Telegram support have extended availability and typically respond much faster.